All Inaugure Hospitality Group Web sites Privacy Statement
We collect personal information that you choose to provide voluntarily when using our Web sites.
This information includes your AvantGarde by Mangalis account. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features. We may also ask for personal information when you contact our Customer Support Department. This will allow us to protect your confidentiality by verifying your identity.
Following a stay in one of our hotels, your hotel stay information is collected and stored by our hotels locally, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning. In addition, your business with us is valued and we may use the record of your stay to send you via postal mail or e-mail, communications such as guest surveys or promotional offers and benefits. You may “opt-out” or choose to be excluded from these communications by noting this on your guest registration during your hotel stay or by contacting Customer Service. For Customers who have not chosen to enroll in the AvantGarde by Mangalis program, we may contact you regarding your satisfaction with your hotel stay but will not send you any sales promotional communications or special offers unless you have consented to receive such communications.
Generally, we do not intentionally collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
Some of our promotional offers may have a “Tell A Friend” feature that allows you to have the offer sent to a friend with your comment. If you choose to use this feature, we collect the e-mail address of your friend(s) to facilitate the referral but do not store it for other uses.
Why Do We Need Your Personal Information?
When you place a hotel reservation, we request your name, e-mail address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfill your reservation.
When you register for an AvantGarde by Mangalis account, we ask for your name, mailing address, telephone number, e-mail address and PIN. Additional optional information in your profile is collected for specific services such as check-in conveniences, room preferences, or point transfers to airline or other partner programs. You may access and update your profile in AvantGarde by Mangalis online at any time, using your membership number and PIN. This data is stored in data bases protected from intrusion and unauthorized viewing by commercially available software products we purchase in good faith from third party suppliers, and you do not have to re-enter it with each visit to our Web site. It is also used to recognize you as a repeat customer so we can personalize your shopping experience. Once you become an AvantGarde by Mangalis member, you will have access to special features, which conveniently stores your most frequented hotels and cities. AvantGarde by Mangalis members receive newsletters and promotional offers from both Inaugure Hospitality Group, Mangalis Management Group and their program partners, and points statements. AvantGarde by Mangalis member information is shared with program partners, listed in the membership welcome package and newsletters, unless you decline by requesting an “opt-out” of that portion of the program by contacting AvantGarde by Mangalis service centers. Contact information can be found on our AvantGarde by Mangalis Member Service page.
When you join the Mangalis Hospitality Group, or any of our brands, e-mail List, we request your e-mail address in order to send you e-mails about the latest offers, advanced notice of events, and more.
To deliver this information to you, we use a third-party e-mail marketing service that helps us conduct targeted permission-based e-mail campaigns. When registering for our e-mail program, this service company may collect and store personal information you provide on our behalf and have agreed with us it will not share, rent, sell, trade or provide any of this information to parties other than Inaugure Hospitality Group and Mangalis Management Group. If you are no longer interested in receiving Inaugure Hospitality Group and/or Mangalis Management Groups e-mail communications, instructions for removal from the list are included in every e-mail we send you.
What Do We Do With Your Personal Information?
Information we collect on our Web sites may be used to enhance your experience in the following ways:
- Confirm your hotel reservations
- Request your evaluation of a hotel stay via a satisfaction survey
- Send you e-mails that relate to a hotel stay
- Register you as a member of AvantGarde by Mangalis
- Deliver merchandise you have redeemed online
- Bill your credit card for Advance Purchase Reservations and Advance Deposits
- Respond to your customer-service inquiries or requests
- Communicate special offers and featured items to you, if you choose to receive such notices
- Customize your experience on our Web sites
From time to time, we may request information from you through contests. Participation in these contests is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level). Contact information gathered from contests will be used to notify the winners and award prizes. Demographic information will be used for purposes of monitoring and improving your experience on our sites.
We may co-sponsor some contests on our sites with other companies. If you enter one of these contests, our co-sponsor may receive the information collected or may collect the information directly. In such cases, we will tell you who is collecting your information, how our co-sponsor may use the information and how you can contact our co-sponsor. Unless you want to be withdrawn from the contest, you will be deemed to have consent in this respect.
Are We Sharing Your Personal Information?
We will share personal customer information with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our Web sites; communicating to customers via e-mail and through our interactive chat feature (when apply); providing customer service; enhancing and improving customers’ online experience; enabling access to our partners’ sites; providing a personalized online experience; and completing credit card transactions. For members of AvantGarde by Mangalis, information is shared with our program partners for the purpose of transferring rewards points and, with our prior approval, to extend special offers.
Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or Inaugure Hospitality Group and/or Mangalis Management Group property. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our business entity. We may share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.
Links to Other Sites
Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.
We Are Protecting the Security of Your Personal Info
In our efforts to protect your personal data, we use generally accepted standards for safeguards including administrative, technical and physical measures. Additional safeguards are in place for sensitive personal data. These safeguards are continually updated and maintained by qualified information security professionals.
One of the security techniques we use for online transactions is a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.
Your personal information is also protected by the Personal Identification Number (“PIN”) created when you joined the AvantGarde by Mangalis program. Please keep this PIN confidential. You may change it anytime by going to Your Account. Log in and then click “Personal Information” to enter a new PIN. If you contact one of our service centers by telephone, a Customer Service Associate may ask you for your PIN to verify your identity if you are requesting service.
More About The Credit Card Fraud Policy
In the unlikely event that you experience unauthorized use of your credit card on one of our Web sites or any web site, promptly report the fraudulent activity to your credit card company. Under applicable law, you may be only liable for the certain first amount of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.
Cookies and Other Computer Information
When you visit our Web sites, you will be assigned a permanent “cookie” (a small text file) to be stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online experience. For AvantGarde by Mangalis members, the cookies are linked to your AvantGarde by Mangalis member account number not to your PIN. The cookies used cannot read data from your hard disk nor read cookie files created by third parties. The cookies used are harmless and are used to improve your surfing of the Website.
You can choose to visit our Web sites without cookies, but without these identifying files you will not be able to take advantage of certain desirable features of our sites. These features include remembering your login (it enables you to access your personal pages more quickly by storing the log-in details or information that you have previously entered)) and providing a more personalized online experience. To visit the Website without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. The way of configuring the cookies depends on your browser. You may find the way of changing the preferences of the cookies by clicking the “Help” menu of your browser.
This Web site may utilize 3rd party tracking pixels to help manage online advertising. These pixels are provided by our advertising delivery partners. These pixels enable our partners to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our Websites as well as provide you with targeted advertisements. The information we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address.
We also collect certain technical information from your computer each time you request a page during a visit to our Web sites. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our sites and will not sell or rent this information to any third parties.
We use various Web site analytics tools and technologies regarding activities on our Web sites that require storage of Web session data. The overall aim of these tools is to aid in making the Website easy to use and to proactively identify and correct error conditions. These tools and technologies are also used to assist Web sites visitors who report problems in the use of our Websites. Stored Web session data is never sold or rented to third parties and is purged when these purposes have been fulfilled.
You Can Correct or Update Your Information
We provide storage of personal information for AvantGarde by Mangalis Members that can be updated online. AvantGarde by Mangalis members can modify their personal information anytime. Simply go to Your Account, log in and edit whatever information you wish. Your request will be responded to within thirty (30) days of requesting the change. If you wish to delete your account entirely, please contact the nearest AvantGarde by Mangalis service center. Upon your request for deleting your account, we will dispose of your personal information.
Guest Satisfaction Surveys
We strive to maintain and continually improve the quality of all hotels in our brands. Customer comments and feedback are valued and used as a quality tool. As part of the hotel stay experience, we engage a third party to randomly survey guests and request an evaluation of the hotel property and service. These surveys are sent via e-mail and postal mail. If you have a preference for either e-mail or postal mail or if you do not wish to be contacted for satisfaction surveys, please advise the hotel either at check-in or during your stay.
We do not intentionally send you unsolicited e-mail marketing communications. If you choose to receive periodic communications from us, we may from time to time send you e-mail messages describing new promotions, featured hotels and special offers. You can choose to stop receiving these e-mails at any time.
For AvantGarde by Mangalis, simply go to Your Account, sign in, click “Communication Preferences” and revise your preferences.
If you are not a member of AvantGarde by Mangalis, and you have an e-mail account with us, you can alter your e-mail preferences by visiting our e-mail Registration Site. Links to this site can be found on each brand Web page.
E-mail communications that we use are described in more detail as follows:
- Membership Transactions: We may send you e-mail confirmations of any member transactions that you conduct (redemption, promotion registration, points deposit). These confirmations will only be sent if a transaction is conducted.
- Reservation/Stay Related Interactions: We may send you a reservation confirmation e-mail to confirm any reservation you make on one of our sites or via our call center. A similar confirmation may be sent if you modify or cancel a reservation on one of our sites. These confirmations will only be sent if a transaction is conducted.
- Pre-Arrival Communications: In some instances we may use your e-mail address used for your reservation to advise you about local weather, hotel information and area information a few days prior to that particular stay.
- Post-Stay Communications: In some instances we may use your e-mail address used for a hotel reservation to thank you for that particular hotel stay or to request your feedback on your stay or to ask your permission to continue to communicate offers and news to you by e-mail from the hotel brand at which you stayed.
- Operational Notices: E-mail addresses may also be used to respond to your customer service inquiries and to answer any other questions you may have about our site. We may also need to send e-mails to inform you of any changes to our site that might affect your personal information or to notify you “of problems with your reservation.
AvantGarde by Mangalis Members
The membership terms and conditions of AvantGarde by Mangalis include provisions for data privacy as follows:
Data Privacy. Under the data protection legislation of various countries, we are required to particularly draw your attention to the fact that by applying for membership or by continuing to exercise the privileges of membership and in order to make it possible for Mangalis Management Group to perform its obligations under the Program, you accept and explicitly authorize that your personal information which is supplied by you in the enrollment form or during the course of your Program membership (i) shall be processed by Mangalis, in its capacity of data controller, by its subsidiaries, affiliates or franchisees, including Mangalis hotels, and by AvantGarde by Mangalis Service Centers and (ii) may be transferred worldwide to any third parties with which Mangalis Management Group is affiliated within the scope of the Program (“Frequency Alliances”) or to third parties to process your personal data on our behalf or where required by applicable law or in the event of a company reorganization, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes. They or we may contact you for marketing purposes by mail, fax, telephone or e-mail, or any other communication mean.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process on our Web site.
As an additional benefit of membership, we provide selected offers and promotions from various companies who are program partners.
Right of Access to Data. You have a right of access, amend, cancel and oppose to your personal data by sending a written request to firstname.lastname@example.org
More About Your Privacy
If there are questions or concerns regarding this statement, we ask that you first contact:
Inaugure Hospitality Group
Attn: Privacy Department
Paseo de Gracia, nº 85, 5º
Tel: +34 931760000 / Fax: +34 932724511
Inaugure Hospitality Group and Mangalis Management Group reserves the right to change, modify or amend this policy at any time. However, if there are changes made to the use of users’ personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our Web sites for thirty (30) days.
Last updated on December 15th, 2013.